Remodeling Questions and Answers
Two important remodeling questions happen during first meetings with homeowners. They’re great questions! Sometimes I have to do research to answer a remodeling question specifically, but I love to do research because it provides information and builds confidence. For the two important remodeling questions, I have answers that I’ve already researched and proved to be accurate.
REMODELING QUESTION #1:
“How long will it take to complete our project?”
There are two parts to the answer. The answer to the first part of the “how long will it take?” remodeling question focuses on how long it will take to complete the design phase of a project. There is no pat answer for this question, because it depends totally on the following four reasons:
Reason #1: How long it takes for homeowners to make decisions.
I’ve had clients who made decisions at lightning speed, and other clients who needed to think about every aspect of a decision. It’s totally personal. If you’re the type of person who needs all available information before you make a decision, then the design process will take longer, which will ultimately affect the start and finish dates for construction.
Reason #2: Meeting schedules.
In the perfect world, homeowners and their design professional should have regular meetings to stay on track. I like to meet with my clients weekly, but sometimes it’s not possible. I remember one couple who had very busy career schedules that involved a lot of travel. We were lucky to have one meeting a month! Unfortunately, a good percentage of the time was spent recapping what we’d discussed at the last meeting before we could proceed talking about other aspects of their project.
Reason #3: Building the “team.”
I like to get a contractor involved in the process as early as possible, so he or she can offer valuable information about the project. Scheduling meetings with contractors can consume a significant amount of time, but it’s necessary to help homeowners select who they’re going to hire.
Reason #4: Financing.
If you need or want to finance your project, start talking with financial institutions as soon as possible. Getting approved for a home equity loan can take a month or more, as current clients are discovering.
Specific Answers to Remodeling Question #1:
How long construction will take depends upon the size of your project. Allow at least:
- 6 weeks for a guest bathroom or a powder room.
- 8 weeks (minimum) for a master bathroom.
- 8 – 10 weeks for a kitchen without an addition.
- 12- 16 weeks for a kitchen with an addition.
- 6 – 10 months for a major whole-house remodel with an addition.
Variables That Affect How Long Construction Will Take
Unseasonable storms can play havoc with a project schedule. Weather in other parts of the country (or world) can affect transport of a particular product.
Order all products well in advance of the construction start date and store them at the jobsite or get a definite delivery date for appliances, cabinets, and large plumbing fixtures. This is advice that many homeowners take lightly. Several times in my career, clients delayed their project because they neglected to select and order products. For some reason, light fixtures cause a lot of anxiety.
When a supplier tells you that a product is “in stock,” it’s important to find out where it’s stocked and how long it will take to get the product to your home.
All of the contractor’s employees and subcontractors got the flu. This delayed clients’ project for almost two months. The HVAC contractor caused delay of new home construction when his employee forgot to renew his boiler license.
Unforeseen framing problems
During demolition, discovering things like dry rot, termites, and poor framing can seriously affect the schedule, depending on the severity of the problem.
“While you’re here . . .”
When homeowners change their minds or add to the project scope, it can seriously affect the finish date. Contractors can also delay the project when they make recommendations that they know will increase the homeowners’ investment. Several years ago, my client’s contractor said to him, “We can easily add a rooftop deck so you can enjoy the sunsets.” Fortunately, I learned about the conversation and asked the contractor to provide a written change order for the additional materials and labor plus an estimate of how much time it would add to the project completion. After seeing the change order, my client decided not to go ahead with the roof deck.
REMODELING QUESTION #2:
“How much will our project cost?”
The second important remodeling question that homeowners ask at the first meeting is, “How much will my project cost?” I recommend a shift in thinking from “cost” to “investment.” You are, after all, making an investment to improve your home, and improve your lifestyle. That’s a worthwhile investment!
While I’m on the subject of changing your mindset, I’d like to recommend that you think of financial numbers you get from a contractor as an estimate, not a bid. There is a lot of competition among contractors who want you to hire them, but it should never become a bidding war.
Specific Answer to Remodeling Question #2 — A Great Tool
We’re fortunate to have a wonderful tool available to all of us, called the Cost vs. Value Report that’s been produced yearly since around 2001. Why is it such a valuable tool? It provides:
- A complete list of different home improvement projects, large and small.
- Valuable investment and return-on-investment information for every region, and major cities within that region. You can see how your investment compares in your city to other cities in the region, and how your investment compares to national averages.
- A description of the materials that are included and the square footage of the project. You can then derive a reasonable square footage investment for your project and do some basic math to help you define your budget.
When you click on the link to access the Cost vs. Value Report, after you select the city, the website will divert you to a page that requests demographic information. In all the years I’ve been using this report and referring it to hundreds of homeowners, no one has ever complained about ending up in a “sales cycle” by sponsors of the report. If you do get unwanted sales contacts from any of the advertisers, please let me know and I’ll intercede on your behalf.
Remodeling Questions and Answers: A True Story
What follows is a true story about one project that was as good as it can get from beginning to end.
I met with homeowners in early April two years ago. They’d been thinking about and talking about remodeling their 1970s kitchen for several years and were prepared to get started immediately. After telling me how they wanted their new kitchen to function and look, they asked the two important remodeling questions that I’m accustomed to hearing.
When the wife asked remodeling question #1, “How long is it going to take to remodel our kitchen?” I had to preface my answer with a warning. Most contractors I knew were already scheduling projects to start in the fall and later, so they may not achieve their new kitchen until the following year. Their facial expressions clearly showed their disappointment, but the husband’s follow-up comment was optimistic, “I’m sure the right contractor is out there.” This motivated me to work hard and find the right contractor for them. Because their project also included updating the rest of their home, I told them that their project would probably take three to four months instead of the normal eight to ten weeks. We agreed that it would be great to find an available contractor who was also a good project manager.
Then the husband asked remodeling question #2, “How much will we pay for all of this?,” I shared what I knew from the “Cost vs. Value” report, that their kitchen remodeling project would be around $70,000, but the investment in the additional updating would bring the total to $130,000 or more. They were surprised that the number was so high, but took this information graciously. Honestly, at the end of the meeting, I wasn’t sure whether they would proceed with their project or not, but I really wanted to help them.
For the next several days, I contacted every contractor who had worked with me on projects in the past ten years, except the ones who I vowed to never work with again. You may know the type; they don’t:
- Provide accurate investment estimates.
- Know how to schedule a project and keep it on track.
- Have good communication skills.
- Have employees or subs that work on all their projects.
- Follow the details in design plans.
- Respect homeowners’ property.
Yes, it’s true that I’ve worked with the best and the worst. The best will take the most challenging project and turn it into a dream-come-true. The worst will take any project they touch into a nightmare.
Found: A Great Contractor!
One of the contractors I contacted, Larry Mock, the principal of Cascade Custom Remodeling, had a large project fall through at the last minute because his clients got transferred to Southern California. He was available! Not only that, but I rediscovered what a professional he is. I was so excited, I called the homeowners. The wife answered and immediately said, “I was just about to call you and schedule our next appointment so you can take measurements of our home!” Talk about pieces of a puzzle falling together!
Larry met with the homeowners three weeks later, after I finished the preliminary plan, elevations, and perspectives. He prepared a detailed eight-page breakdown of their investment, and gave them a preliminary schedule.
The Project: On Time, Within A Reasonable Budget
In the three weeks that followed, I worked with the homeowners to select all of the products for their home. It was a real joy working with them! They were always upbeat and optimistic about everything! And they made quick decisions! At the same time, I finalized the design plans that included several virtual-reality perspectives. Here’s one of the perspectives I prepared:
Larry finalized his estimate. Construction proceeded smoothly. Larry stayed on top of the schedule and communicated with everyone daily. It looked as if the project would be completed on schedule, in late September, until one of the fabricator’s employees dropped the table top. This meant that the fabricator had to re-make the table top using a new slab. The fabricator squeezed new the table into their schedule and installed the replacement slab in less than a week.
The design phase for this remodeling project took only six weeks from the day I took measurements until I gave the final plans to the homeowners and Larry. Construction started on July 7 and final inspection happened on October 5, three months from beginning to completion. The homeowners’ total investment was $135,350.00.
Remember The Results
It’s gratifying when a project finishes on time within a reasonable budget, and gives homeowners the results they want. I’m happiest when I provide honest, reliable information that helps homeowners make informed decisions. This was one of the projects that I’ll always remember as an achievable goal when all of the stars align. It started with two important remodeling questions about “When?” and “How much?”
See the before and after photos of this project in my Portfolio.
“Today’s Home” Podcast: Remodeling Questions and Answers
Also remember that I’m available to help you with your project, from beginning to end! Contact me today to talk about your remodeling (or building) project.