How Can You Avoid Construction Horror Stories?

How Can You Avoid Construction Horror Stories? 1

How Can You Avoid Construction Horror Stories?

How can you avoid construction horror stories? You can do it! These are not the typical ghost stories you hear around a campfire. But you may have heard your family and acquaintances talk about construction horror stories at social gatherings.  Exceeing the budget. Not meeting the deadline. Contractors not showing up, or doing lousy work. D-I-Y disasters. In 35 years, I’ve heard and read about, and experienced similar horror stories. What makes me sad is that most of the problems encountered could have been avoided.

Avoidable Horror Story: Wallpaper That Ended Up On the Floor, Not The Wall

I worked for a custom cabinet and remodeling company after finishing design school. It was fall and business had slowed down from the peak summertime projects. A couple in Half Moon Bay, California had been saving for years and hired my employer to remodel their master bathroom. I helped them make all the product decisions which included heavily-textured vinyl wallcovering. The husband worked swing shift at the San Francisco Airport, and normally got home between 1:00 and 2:00 a.m. Knowing that the project was winding down, he went into the bathroom to see what had been done when he got home from work. Later, I found out that he sat on the toilet for over four hours, watching the wallpaper slide down the walls like a slithering snake. When he called me at 6:00 a.m., it was easy to tell that he had a hard time controlling his anger.  What had happened?

I learned later that my boss had sent two of the cabinet manufacturing employees to install the wallcovering. They assumed that it was prepasted, and soaked it in water then applied it to the walls. The only thing that made the wallpaper stick to the wall was the heavy texture that acted like tiny suction cups! My boss had to replace the wallcovering, and hire a professional wallpaper hanger to redo the job that his employees had botched.  The homeowners were satisfied with the results, but not without frustration and hassles. They had done absolutely nothing wrong, assuming that my employer would take care of them in every way.

How to avoid this nightmare: Unfortunately, there’s no way for homeowners to know who a contractor is hiring, unless they ask for a list of everyone who’s going to be working in their home. The important lesson is — whether it’s a contractor or a homeowner — don’t let the lure of saving money cloud an important decision that has a high probability of negative results.

A Ghoulish Tale About Lack of Communication

With my first client after establishing D. P. Design, I learned the importance of communication among the remodeling team members. The homeowners had a general contractor who they wanted to hire. They demanded to hire an independent electrician for their project instead of letting the general use one of his subs.  I didn’t realize until later what a problem it would create. The G.C. and the electrician refused to communicate. Everything seemed to be progressing smoothly, until a heavy storm system rolled through our area. The day before, the electrician was penetrating the roof and running wires into the kitchen and didn’t tell anyone about the holes he’d created. The contractor called me to report that the new custom cabinets were all wet. He demanded that I call the electrician and the homeowners to report what had happened, to let them know that he wasn’t going to clean up the mess.

The homeowners were caught in the middle of a dog fight.  They demanded that the electrician pay the G.C. for cleaning up the jobsite and repairing the roof. Fortunately, the cabinets weren’t damaged.

How to avoid horror stories like this: Ask questions — lots of them! Discover if the contractor you’re hiring has employees and regular subcontractors. More important, talk with the contractor about tradespeople or suppliers you know. Be especially careful about hiring friends or family members to work on your project. These relationships have a high failure rate.

The Root of Most Construction Horror Stories: D-I-Y

In the past 35-plus years, I’ve heard and read about D-I-Y horror stories, and I’ve lived them firsthand. Often, the decision to tackle a project is driven by the need or desire to save money. But homeowners can also be lulled into a false sense of  “I/we can do this!” — especially after watching how easy a project seems to be on TV or videos on the internet.  My husband and I have had our share of construction horror stories. Most of these nightmares happened because we thought we could save money. We didn’t!

I’ve written about D-I-Y remodeling disasters before! Read this blog for more information! I’ve also written about the problems created by remodeling reality shows setting homeowners up for serious problems.

Floors are a BIG Challenge For D-I-Yers!

We had major problems refinishing the wood floors in our first home.  Looking back on it, we can laugh. But at the time, it was not funny. The first disaster was when we were refinishing the floors in a den adjacent to the entry hall that we intended to convert to a dining room. The oak strip floor had been covered with carpeting and needed to be freshened up. My husband did the sanding around the perimeter of the room. I decided to sand the middle of the room with the drum sander we’d rented, while he was at work.  Everything was going fine until I had to change the sandpaper and didn’t pay attention to how the metal plate held the sandpaper in place. When I turned on the machine again and started moving the sander across the floor, I noticed big chunks of the floor were being spewed out. The screws that held the plate in place were digging and carving the floor with every pass! There was nothing to do but pay a flooring company to extend the parquet from the entry hall into the dining room.  It turned out beautiful, but it was an expensive learning lesson.

Did we learn a lesson? Yes, and no. We didn’t make the same mistake when we refinished the floors in my home office, but that project turned into a horror story, too. After we sanded the floor, we decided to work together to apply the urethane. I was on my hands and knees with a wide brush intended for refinishing floors. My husband stood over my shoulder and carefully poured puddles of urethane that I then spread uniformly. So what was the problem? I noticed that no matter how hard I tried, there were millions of “fuzzies” in the finish. My husband was wearing wooly socks! We had to re-sand the floor and vacuum it thoroughly before applying the urethane. This time, my husband was barefoot! We got the results we wanted, but it cost more for extra days for the drum sander rental, plus more urethane. And it nearly tripled the amount of time we’d allotted to do this project.

A friend of ours had a floor refinishing disaster when he was doing repair and maintenance for his landlord in exchange for a lower rent. He lived in a beautiful Victorian three-story home that had been converted into apartments. Victorian homes are known for rich and ornate woodworking that includes heavily-carved wainscoting and moldings. Everything seemed to be going fine — didn’t we just read this? — until the drum sander stopped working. Dead. Then Ed remembered the age of the building and realized that he’d probably blown a fuse. So he went down to the electrical panel in the basement and verified that he had blown a fuse. Fortunately, there were spare fuses available, so he replaced the bad fuse with a good one. Immediately after the last turn of the fuse, he heard the drum sander come to life over his head. Although he immediately ran up the stairs, he was too late to stop the mess that the sander had created. It had bounced off the walls, tearing up all the beautiful woodwork, and dug a trench in the floor.

“Let’s Take Out This Wall” D-I-Y Near-Disaster

Homeowners called me to help them solve a problem they’d created. Empty-nesters with a five-bedroom home, they decided to convert a bedroom that was adjacent to their master bedroom into a sitting room. They bought or borrowed a sledge hammer, and on a Saturday morning, the husband started swinging the massive tool of destruction at the wall between the two rooms. After removing several studs, he heard the ceiling and roof creaking and groaning, and he could see the ceiling sagging. He realized that he was taking out a bearing wall! He immediately grabbed a hammer and nails and reinstalled the studs to stabilize the structure. When I met with the couple, we talked about what needed to be done: hire a structural engineer and a contractor so they could have the master suite they desired. It was relatively easy, and the end results were wonderful. They didn’t know what they didn’t know, and they hadn’t thought about everything before they started removing the bearing wall. They ended up replacing the carpeting in both rooms, because they didn’t realize that there would be a gap where the wall had been.

Hints, How-To, and Tips for D-I-Yers

How To Avoid D-I-Y Disasters: Yes, it’s difficult. But not impossible! Before tackling  any D-I-Y project, we need to research the logical steps involved and the tools required. We also need to read about other people’s experience with a similar project. The biggest challenge to overcome is our mindset.  What’s really driving the need to do the work instead of hiring a professional? There are many reasons why homeowners get trapped by D-I-Y projects, but the most obvious one is money, or the lack of funds to hire a professional. Before doing the work, think about how much you have for the project, and how much you think you’re going to save. Statistics verify that most D-I-Y projects end up being a higher investment than the budget allotted. Often, the actual investment exceeds what homeowners would pay a professional to do the work. Additionally, it usually takes three to four times as long for homeowners to achieve the results they think they want.

One of my first instructors in design school frequently said, “There are only two ways to pay for anything. You can take it out of your bank account, or take it out of your hide.”  Not all D-I-Y projects are disasters. The successful projects are most often done by people who know their strengths and weaknesses. My husband is an excellent tile setter. Slow, yes. But he takes his time to do it right, and gets  consistently straight grout joints. And he’s a master with a spray gun, whether it’s applying paint to a room or lacquer to cabinets. But I don’t let him lay his hands on rollers and brushes!  He’s also very knowledgeable about anything electrical or electronic. Because of his talents, we’ve saved a bundle of money over the years.

I’m going to be brutally honest. As a D-I-Yer, you’re not likely to achieve the same results that a professional would, in the amount of time it would take a professional to do the job. What is your time worth? Are you willing to live with a daily reminder of a botched job? My husband says this often, mostly in reply to a “honey do” request: “If you want a professional job, hire a professional.” Here’s one of my favorite quotes that applies to virtually all construction horror stories:

The bitterness of poor quality lingers long after the sweetness of low price is forgotten.”

In Conclusion

What I shared with you is a very small sampling of construction nightmares that I’ve heard and read about. To satisfy  curiosity before writing this blog, I did an internet search for “construction horror stories” which yielded millions of results. But reviewing the past 35 years in this business, the number of successes that my colleagues and I have achieved exceeds horror stories by a ten-to-one ratio.  To be perfectly honest, I believe that there are very few absolute successes and absolute failures.  The desire, the hope for success is what keeps us all moving forward.

Listen To The Podcast: Construction Horror Stories

I can and will help you with your home building or remodeling project! I truly care about helping you stay within a reasonable budget, and achieve the best results possible. Contact me today! Let’s talk about your goals.

Remodeling Horror Story Not Just For Halloween

Remodeling Horror Story: Trick Or Treat?

Remodeling horror story isn't just for Halloween!

The title of this blog is seasonal, but unfortunately, a “Trick or Treat” remodeling horror story happens year ’round. It’s not limited to one type of remodeling project. Here  is a  remodeling “horror” story list, bad experiences that were avoidable:

  • A D-I-Y basement renovation that got out of hand.
  • A master bathroom project that was totally bungled by a designer who acted as the general contractor.
  • A D-I-Y master bedroom expansion into an adjoining bedroom; taking out a bearing wall is a NO-NO!
  • A bad deck replacement done by an unlicensed contractor that left the Homeowners with no legal recourse.
  • A new home that had all of the hot and cold lines swapped by the plumber.
  • A D-I-Y floor refinishing project that ended up with the floor being replaced after the sanding drum was installed backwards, chewing up the floor.
  • Homeowners who had purchased appliances ten years before the actual remodeling, and ended up donating the appliances because they wouldn’t fit in the new kitchen.

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Remodeling Reality Shows Can Be Misleading!

Have Remodeling Reality Shows Got You Frustrated Or Angry?

Remodeling reality shows can be misleading

Remodeling reality shows can be fun, inspiring — and frustrating!

 

Misinformation Is Rampant!

Remodeling reality shows are still popular, despite the bad press they’ve received.  I don’t know about how you feel, but it frustrates the heck out of me, because these programs spread misinformation to Homeowners. There’s a glut of home remodeling shows on several channels. Although they are fun to watch, they should be viewed as entertainment and not as serious “How-To” guidelines. There are several categories of misinformation that get my blood boiling:

•  The time it takes to do a project
•  Overall cost of the project — what consumers would pay for something similar
•  Realistic cost of labor and materials — how much the Homeowners actually paid
•  You’ll save a lot of money if you do the work yourself!

The Time It Takes To Do A Project

The audience has no way of knowing how much of  the actual filmed project ended up on the editing room floor. This can cause serious problems for D-I-Yers and remodeling consumers who think that a bathroom can be remodeled in a week or less. A standard 5×8 bathroom remodeling project can take four to six weeks (or more), from demolition to completion. And the time frame they tell you doesn’t include the time required to make decisions or get permits before construction starts!

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D-I-Y Kitchen Remodeling Success IS Possible!

D-I-Y Kitchen Remodeling Success: Know What You Can Do and Cannot Do

D-I-Y kitchen remodeling success requires skill and patience

                                                           D-I-Y Kitchen Remodeling required skill and patience.

D-I-Y kitchen remodeling was the last thing that Naomi wanted, but Michael was confident that he could be the general contractor. Like a lot of homeowners, they had been thinking about remodeling ever since they bought the home. Everything about the existing kitchen was dated: white laminate cabinets with continuous oak pulls, white laminate countertops, a dropped ceiling with fluorescent lighting. (more…)

How To Avoid Home Remodeling Anxiety

 Avoid Home Remodeling Anxiety: 4 Easy Steps

remodeling anxiety getting to you?

        Remodeling anxiety getting to you?

Remodeling anxiety? It’s a very real phenomenon for most homeowners. There have been very few homeowners in the past 33 years who didn’t feel anxious and overwhelmed about their project before we met.  Hundreds of homeowners, with different lifestyles, different needs, and different budgets. Pretty amazing.

During a meeting four months ago, I was reminded how overwhelming the remodeling process can be, even if someone has been through a renovation before. Five years ago, my client remodeled her kitchen. Her contractor did a wonderful job, but she didn’t have a designer. When she talked about choosing the material for her kitchen countertops, that long ago, it’s easy to see (and feel) the remodeling anxiety she’s reliving. Have you ever been through a remodeling project? A home addition? An updated bathroom? A new kitchen? (more…)

Recipe for D-I-Y Home Remodeling Success

The Key To D-I-Y Success: “Know Thyself”

Basement Rec Room

Found space in a basement is great for many purposes!

 How To Make A New Room Using Leftover Space

Classic, time-tested recipe to convert and remodel a leftover basement area, approximately 280 square feet, to be a multi-purpose bonus room for the entire family to enjoy.  One  corner of the area, approximately 24 square feet, can accommodate a powder room for occupants’ convenience.  An existing doorway accesses the rear garden for indoor-outdoor parties. Delicious possibilities for year-round entertaining!

The key to D-I-Y success is to be honest about what you can do yourself, and what you can’t do (i.e., hire others!)

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