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Testimonials

To see additional comments, see the "Testimonials" page.

 

"Diane listened to our concerns about the cost of our home improvement, and wanting to live in our home during the entire time. She helped us prioritize everything, and outlined what we needed. The project went more smoothly than we ever imagined. Diane helped us to realize our dream of staying in our beautiful, contemporary, but too-small home in an idyllic neighborhood." M. & A. C.

 

"We were nervous about remodeling our kitchen, although it was in very bad shape, because we've had a lot of trouble with past projects. The design process solved all our problems, and we appreciated Diane's helpful suggestions and good judgment. The whole experience was positive, and we love our new kitchen." D. & L. S.-S.

 

"Diane knows where to spend the money and where to save money. I would have been overwhelmed with all the decisions needed, but Diane's approach is very organized and methodical and I was able to save a lot of money. She knows her products and gave me many choices without overwhelming me. It has been a pleasure working with Diane." E. G.

advocate

 It’s NOT Either/Or — It’s BOTH!

Hello I'm Diane Plesset

 

What is a Homeowner Advocate?  Many contractors conclude that an advocate always take the homeowners’ side against them, which is not true. Remodeling is a team effort. If everyone remembers this, and takes their individual responsibility seriously, there’s no need for anyone to take sides. In 28 years, there have been only five times where a dispute arose, clear evidence that the contractor had done something very wrong:

  • Not providing products and services specified in the approved plans and their agreement without communication.
  • Changing the scope of the project without communication.
  • Not providing a written change order with additional charges explained in full before extra work begins.
  • Selling products at an inflated price because “warranty service” is provided, without specifying in writing exactly what is included and excluded.
  • Comingling funds, i.e., using proceeds of the current project to pay for products and/or services for a previous project.

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